Configure email settings
Role: Company Administrator.
You use the Email Settings function to configure sender information and enable read receipts for outbound emails.
Steps
- Open the Company Settings page (click
> Administration sidebar > Company Settings). - In the Settings pane on the left expand Messaging and click Email.
- In the Reply Address Display field select Personalised or Hash, as required.
- Personalised: This is the recommended or default setting. It’s more compatible with spam filters. Sender information is displayed in accordance with their user profile settings (for example, jsmith@company.com).
- Hash: This option is less compatible with spam filters. Sender information is displayed in the automated email gateway format (for example, #45456#@whispir.com).
- Select the Enable Read Receipts check box if you want to activate read receipts for outbound emails. When a message recipient opens an email a read receipt is sent to Whispir and can be viewed and analysed on the message’s status page.
- Click Save.